1. RETURN WINDOW

All products sold on this store are produced and fulfilled on-demand by our international production partners. For this reason, returns are accepted only if an item arrives damaged, defective, or with a significant production error. We do not accept returns or exchanges for incorrect size selection, change of mind, or any issue unrelated to a defect.

If you received an item with a problem, please follow the steps below before sending anything back.

2. ITEMS ELIGIBLE FOR RETURN

We generally accept returns in the following situations:

- the product is defective or damaged
- the product received is different from what you ordered
- the product has a significant printing or manufacturing error

To be eligible for a return, the item must be:

- unused and in the same condition in which you received it
- with all original labels, tags and packaging where applicable
- accompanied by proof of purchase, such as the order confirmation email

Return requests for damaged or defective items must be submitted within fourteen [ 14 ] days from the delivery date. Requests submitted after this period cannot be accepted.

3. ITEMS NOT ELIGIBLE FOR RETURN

Because our products are made on demand, some items cannot be returned except where they arrive damaged or with a clear error. These include in particular:

- Digital products, downloadable music, sound packs or similar content
- Gift cards
- Items that have been used, washed or worn in a way that makes them no longer resellable
- Wrong size or color chosen by the customer.
- General dissatisfaction with the product.
- Items used, washed, or altered after delivery.
- Any reason unrelated to a defect or damage.

If you are not sure whether your item is eligible, you can contact us before opening a return request.

4. RETURN COSTS

If the item is confirmed to be defective or damaged, the return is free of charge for the customer. If the item is shipped back without approval, to the wrong address, or without proof of defect, we may not be able to issue a refund.

5. HOW TO REQUEST A RETURN

To request a return, follow these steps:

1. Within fourteen days from delivery, send an email to: edoardominuti@yahoo.com
2. Include in your message:
   - full name
   - order number
   - email address used for the order
   - clear description of the issue
   - at least one photo of the item and of the defect or damage if applicable

Once we receive your request:

- we will contact our production partner on your behalf
- the production partner will review the case and provide the correct return instructions and the return address
- we will then forward those instructions to you
- the item must be shipped only to the return address provided by the production partner

If you send a return without approval or to the wrong address, the package may be lost or refused and we might not be able to issue a refund.

6. REFUNDS

Once we receive and inspect the returned item, we will notify you by email that the item has been received and whether the refund has been approved.

If approved, the refund will be processed within five to seven business days.
The refund is usually sent to the original payment method used at checkout. Processing times can also depend on your bank or payment provider.

We reserve the right to issue a partial refund or to refuse a refund in the following cases:

- the item is clearly used, washed or damaged by the customer
- parts of the product or packaging are missing
- the return was sent after the allowed time frame without prior agreement

7. CANCELLATIONS

If production has not started yet, we will do our best to cancel or modify the order. If production has already started, cancellation might not be possible.

- Items returned without prior approval will be refused or lost, and we may not be able to issue a refund.
- We do not accept “try and return” behavior.
- We cannot modify or cancel an order once production has started, as items are created specifically for each customer.

8. LOST OR UNDELIVERED ORDERS

If the tracking information shows that the package was delivered but you did not receive it, please check first with neighbors, family members or the reception of your building.

If the package is still not found, contact us at edoardominuti@yahoo.com so that we can open an investigation with the shipping provider or with our production partner.
In some cases a replacement can be issued. Each situation is evaluated individually.

If an order is returned to sender due to an incorrect or incomplete address provided at checkout, reshipping costs may be charged to the customer.

9. INTERNATIONAL ORDERS AND CUSTOMS

Our products can be produced and shipped from different countries, depending on the item and on the destination. Orders outside your country or outside the European Union may be subject to customs duties, import taxes or handling fees charged by local authorities.

Any such additional cost is the responsibility of the customer and is not controlled by Berserk 308 Store.

10. CONTACT

For any question about this Returns and Refund Policy or about a specific order, you can contact us at:

Email
edoardominuti@yahoo.com

We aim to reply within two business days.
When you write to us, please include your order number and a clear description of your request. This helps us assist you faster.